We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. No one showed up and no contact from PPAS since then. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. "They were excited about the whole design and everything," said Kasey. The couple says the pool has broken lights and faulty drains. From the first scoop of dirt to the filling of the crisp water. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. They keep saying that's normal.ummm..don't think it is. We've transformed simple backyards, into private paradises. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Click HERE to watch our new show Passion For Splashin! The company specializes in luxury pools and custom-designed pools. Original Review: I have a terrible experience with this company. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. ****No Response At all**** This is ONE example. Decided to cancel it. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. I am now going to start calling around to find out if a different pool company can finish my pool. Click HERE to watch our new show Passion For Splashin! Wed like your honest feedback and want to hear about your issue(s). On day one I met our construction manager who was Aric **. We've been waiting for this pool for over 6 months now. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. He was my main contact throughout the entire process. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Started with Premier Pools a year ago since then it has been nothing but a nightmare. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. No one will call me. We are now sitting at day 10 with a completed pool but does it work? I am out $80,000.00 and the pool is not complete and cannot be used. Like why? Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". Im very impressed with the work they did and the quality of our pool. There were delays to get us into engineering. Who knows! When she refused, Kasey says the operations manager called her and asked her to read her contract. You will be amazed at how this all comes together. The company just has a million excuses and still no one has worked on my pool for over a month now. Our project manager informed us that they would call the warranty department for the True Clear System. BBB Business Profiles may not be reproduced for sales or promotional purposes. Want to talk to us about your new pool, remodel, or other projects? This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. How do I know I can trust these reviews about Premier Pools and Spas? What could we have done or do in the future to improve or change your perception? The pool was to be complete April 2022. Click HERE to watch our new show Passion For Splashin! We tried to get them there yesterday but scheduling made it impossible. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. We've recommended them to neighbors and are so excited to have our new pool put in! Building a pool can add value to your home. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. 2023 CBS Broadcasting Inc. All Rights Reserved. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. We are aware of the leaks in this customers pool and as of today, all but one is repaired. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. In fact our first meeting, **** the project manager said no let them clean up their work. Be the first one to find this review helpful. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Its location on this page may change next time you visit. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. We seek the pool. Consumer complaints The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. We just finished our pool with Premier and couldnt be happier! Additions & Remodeling; . 2018 CBS Broadcasting Inc. All Rights Reserved. "And I worked as hard as I could for two years." We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. No updates, no returned calls, nothing. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. So, when youre ready to take the plunge, well be here. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. The original contract was for $126440 with a completion date of 4 mos from excavation. I'm tired of the excuses and I'm tired of waiting. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. I am only posting this review to let others know the truth about dealing with this company. Their biggest complaint -- the installation of the cap for the edge of the pool. Companies that violate the law can face fines. We contracted to have them build us a pool with a contract date of 06/2020. I have called and texted *** several times and never get a response or call back. I'm very happy now! Then the team will create a comprehensive design that is uniquely you. Premier collects fees from local franchises, but they dont stand behind any of their franchises. She has company. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Since 1999, Pearland Pools has been making dreams come true. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. Then the excitement begins! 5. Fast and easy online application. Fast and easy online application. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered We were beyond excited, especially when they showed up 2 days in a row!! We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We strive to provide you with the best possible solution in the shortest amount of time. BBB Business Profiles generally cover a three-year reporting period. Summer came and went and supposedly it was going to be done back in July 2022. Fast and easy online application. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. About. We were really pleased with how quickly it was done! The suit is over trade name and service mark infringement, along with unfair competition. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. the last one is being repaired. I would do it again with this pool company!!! South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools We are the largest inground pool builder in the United States with over 100+ locations nationwide. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. FAQ. We insisted that PP&S rip it out & replace it at their expense. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Looking for pool financing? Contact us today to get started on your custom pool building project! If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. "So I put a picture [of a pool] on my computer," said Michael. Seth does what he says he's going to do. There is no reason you shouldn't have finished by now. Can he perhaps provide a contract? Now let's talk about the stagnant water that has algae and now mosquitos. ", Kasey said the company repeatedly asked them to take down the review. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Making dreams come True the couple says the operations manager called her and asked her to her. 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premier pools and spas lawsuit
