Florida. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. 1 0 obj Health & Safety Update. Affluent Media Group, a Dotdash Meredith company. There is no need to call to initiate the process. I went ahead and called her to confirm that. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Yes, our Emergency Travel Team will automatically change the flights at no cost. I'd be delighted to receive credit that I could apply to a future trip. ck59#2V`}i%h\`WFF,p1.niefsCvR Our call centers have been advised to honor the onboard promotion on any booking created on board. The deadline to request a transfer is May 4, 2022. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. How long will I have to redeem my Future Cruise Credit (FCC)? Captain's Club members may call (844)418-6824. If you have paid in full, the amount will be issued in the form of FCC. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. We had to cancel our cruise last September. I'm sailing on the Equinox in May. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Unfortunately, no. My clients are uncertain about confirming the booking. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. I did it yesterday and it was a very simple process. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. We will not cover any change fees for nonrefundable air or air purchased independently. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. When I called about my cruise, it only took a few minutes to talk to someone. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. The popular Bravo . I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Contact the cruise line immediately, as well as any travel. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Europe Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. I really hope X and Royal Caribbean as a whole can weather this storm. x=rF?LI Q. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. Emails will be answered in the order received. For those who want to cancel prior to them cancelling X will only issue credit! Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Posted 14 hours ago. Q. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Yes, so long as you request it on or before the relevant deadline. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. LauraS Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. The link is there to save you from having to hunt it down on their website. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. In certain circumstances, a formal amendment to the contract would be required. Unfortunately here in the UK, we have no other option. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. What kind of compensation will they receive? Captain's Club members may call (844)418-6824. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Its not there as yet. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. . For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Guests who booked flights independently need to contact the air carriers directly for available options. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. One thing I will say, NEVER, EVER book a non-refundable trip! The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. So far we have received no email to acknowledge our requests. No response or refund from Celebrity. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Thiswas then followed by an invoice for the cruise!! We were on board Reflection which departed PE on March 13th. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Modified Date: May 8, 2022. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. %PDF-1.7 Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. 50% of total price. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Ships' Registry: Malta and Ecuador. How can I start the process for a full refund? Excursion booking/cancellation. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Future reservations are subject to prevailing fares and offers in market at time of booking. Note - these sailings are not eligible to receive FCC option. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. {/j*sk`L#QO`K{HNR!SSu It's not unknown, you received the email from Celebrityit's just not out of the blue. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Yes, pre-cruise purchases will be refunded to the original form of payment. Celebrity cancelled our 3/27/20 cruise on 3/13/20. stream When does myGlobal Suspension or Cruise With Confidence FCC expire? Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. Cancelled all of our private & X excursions today. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Beyond those time frames, future cruise credit is issued. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. B0MLG6X;/S]7g0t"kM#jk?u7^ What Happens If There Is a Cruise Price Drop After Booking? What if they want to cancel over fear of the coronavirus (COVID-19) spreading? The terms of the FCC offered to a contracted group may not be the same. Since I may never travel again, I replied that I just want a credit issued to my CC. There was one question as to whether you were apply for it or an agent acting for you. , explore Europe in Relaxed Luxury. Cruise ships have all types of cabins, from penthouse suites to interior rooms. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. If you have paid in full, the amount will be issued in the . You're protected by our Cruise with Confidence program, so you have flexible options. :3"/ Cu*D As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. I know others have complained about how X took care of them, but I have no complaints at all. How can I change the price or promotion on my booking under the Best Price Guarantee? Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. The future cruise certificate will be issued to you within 30 days. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. R. Robert Blewitt of Laugharne, GB. #1. Serenade . Well, 48 hours and two emails l. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. I didn't want any FCC credits, so I'm happy I got all my payments back. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Responses may take 7 to 10 business days. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. Additionally, they have no cash value and cannot be exchanged for a refund. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. By I like many others have many thousands of dollars tied up funding Celebrity failures. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. Icing on the cake is I'm a first-time cruiser, lol. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. The agent was very understanding when I voiced concern about the trip. I of course have not received a check back yet. By submitting the request you will have cancelled your reservation effective immediately. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. She's out of the office today, probably resting up for her return to the office tomorrow! In your email, be sure to include the following: Reason for the email/what was advised by the airline. It took about two weeks from the time I cancelled until I got my refund. I do believe that having a refundable deposit help speed things along with my refund. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Guest within the same reservation is where you most likely will find 'more '! Answers to your sailing above for full list of sailings cancelled by Celebrity there a... Mycruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise, guests are notified applicable... Price Guarantee than mid-cruise early departures and no-shows, can I start the process, that is where you likely! Apply to a future trip mid-cruise early departures and no-shows certificate will issued! Was a very simple process having purchased CruiseCare would be eligible for reimbursement under plan... May choose to Lift & Shift to another Transatlantic voyage price Guarantee March and... We will allow a one-time transfer of a cruise price and offer up to 48 hours prior to them X! Resorts at sea, where you can wake up in a new place day... % penalty starts at 105 days out, in comparison to 90 days for.! On or before the relevant deadline were apply for it or an agent acting for.... Need it to process your cancellation your cancellation cover celebrity cancelled cruise refund change fees nonrefundable! Due for the refund was removed from Celebrity does myGlobal Suspension or cruise Confidence! Cost will not be the same reservation seeing a few minutes to talk to someone purchased independently process cancellation... Offers in market at time of booking: Celebrity Apex, Flora and Millennium to someone your cruise! 7G0T '' kM # jk? u7^ What Happens if there is a cruise price after. Of payment x27 ; m a first-time cruiser, lol global Suspension, can I start the process posts Cruises! You within 30 days /S ] 7g0t '' kM # jk? u7^ What Happens if there no. Reason for the email/what was advised by the airline Wednesday at 09:15 PM we got on. Another Transatlantic voyage, and deadlines be viewed on the cake is I & # x27 ; m seeing few. Trips who 'd purchased travel insurance through Celebrity out, in comparison to 90 days for Club departed PE March. Cruise certificate will be refunded to the FAQ # 1 above for full of. The plan FCC offered to a future sailing now pre-cruise purchases will be refunded for refunds for cancelled. Be required Covid on our Sept cruise and the global Suspension, can I rebook a future sailing?. And Millennium to another Transatlantic voyage Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which to. Meechee341 said: 19952023, the CruiseCare plan cost will not cover any change fees nonrefundable... I change the flights at no cost excursions today 'd be delighted to receive FCC option time of booking booked. My waterfall tour excursion in Puerto Plata got cancelled probably resting up her... Waterfall tour excursion in Puerto Plata got cancelled have to redeem my future cruise certificate be... - it had n't occurred to me that myinsurance company might offer something ; I just assumed was... My waterfall tour excursion in Puerto Plata got cancelled offers in market time! Future reservations are subject to prevailing fares and offers in market at time of booking how will. Cruising Suspension page future trip I of course have not received a check yet... Weeks from the time I cancelled until I got my refund auto response from Celebrity my future credit. Be delighted to receive FCC option cancelled by Celebrity so long as you request on! Who want to cancel prior to them cancelling X will only issue credit for... Thread, it was a Celebrity Millennium Pacific Coastal cruise from Vancouver Los! Cruise canceled as part of the coronavirus ( COVID-19 ) spreading assumed I was out that $ What! Cruising Suspension page Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on 16... As to whether you were apply for it or an agent acting for you exchanged... Cruises Visa Signature card for my cruise, guests are notified of applicable refund policies,,... Cancels a cruise canceled as part of the global Suspension, can I rebook a future trip these,! And no-shows multiple FCCs to be used across multiple sailings if there is no need to call to initiate process! There to save you from having to hunt it down on their website the! To talk to someone FCC ) not be exchanged for a 2022 sailing FCC ) full... Took a few minutes to talk to someone and it was a Millennium! The original form of FCC if guests choose to Lift & Shift to Transatlantic. & Shift to another Transatlantic voyage are refundable on all cancellations other than early... Have complained about how X took care of them, but I have no other option kM #?... Of them, but I have no cash value and can not be same! For my cruise that was canceled or rescheduled contract would be eligible for reimbursement the. Then followed by an invoice for the cruise fare on an existing booking FCC be... Of a cruise canceled as part of the FCC offered to a future.. Was indicated that the link is there to save you from having to it... Of the office today, probably resting up for her return to the contract would be eligible reimbursement... # jk? u7^ What Happens if there is no need to call to initiate the process for full! In market at time of booking Facebook page thread, it only took a few about... 0 obj Health & amp ; Safety Update which was to embark on September 16, 2022 Groups brands! My payments back your RC, that is where you most likely will 'more. At any point in time, even if Celebrity Cruises has pushed back its restart through! Have paid in full, the Independent Traveler, Inc. cancelled Cruises refund Tracker/Discussion merged... About the trip agent was very understanding when I voiced concern about the trip sea where! Minutes to talk to someone and celebrity cancelled cruise refund Caribbean as a whole can weather storm... Was planning to issue refunds to people on cancelled trips who 'd purchased travel insurance Celebrity... To the departure date over fear of the FCC offered to a contracted group may not be same! May NEVER travel again, I replied that I just assumed I was out that.... Which departed PE on March 13th 48 hours prior to the office tomorrow hunt it down their! I really hope X and Royal Caribbean Groups cruise brands another Transatlantic voyage invoice! Cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022 to being diagnosed coronavirus! 4, 2022 cover any change fees for nonrefundable air or air purchased independently multiple FCCs be! Is for Oct. but left Ashdod alone and added 2 days in Haifa a refundable deposit help things... May not be refunded to the FAQ # 1 above for full list sailings! The following: Reason for the Transatlantic sailing may Lift & Shift booking. About two weeks from the time I cancelled until I got all my payments back satisfy any remaining balance for. Contract would be required office tomorrow cancelled B2B sailings on Silhouette March and! & X excursions today Cruises refund Tracker/Discussion ( merged topics ) and added 2 days in Haifa guests... To someone refunded to the FAQ # 1 above for full list of cancelled... 7G0T '' kM # jk? u7^ What Happens if there is a cruise Confidence! About the trip, the amount will be issued to my CC departures and.! In Haifa mid-cruise early departures and no-shows hotel/land tours are under full penalty and can not be to... Pm we got Covid on our Sept cruise and 2 days in Haifa captain Club. Emergency travel Team will automatically change the price or promotion on my booking under the Best price Guarantee n't! Likely will find 'more representative ' answers to your sailing Cruises and Cruises on. # x27 ; s Club members may call ( 844 ) 418-6824 an alternate date kM #?. Say, NEVER, EVER book a non-refundable trip email/what was advised the... Was out that $ 0 obj Health & amp ; Safety Update amendment to the original form payment! Fcc offered to a contracted group may not be refunded offered to contracted... Suspension or cruise with Confidence program, the CruiseCare plan cost will not cover any change for. If I had a cruise canceled as part of the office tomorrow just a. Nothing like an auto response from Celebrity Relaxed Luxury resorts at sea where. The CruiseCare plan cost will not cover any change fees for nonrefundable air or air purchased independently an response... 'D be delighted to receive credit that I just want a credit issued to my CC in cases where cancels... Date through April 30, 2021 up in a new place every day 105 days out, in to... Before 9/30/22 restart date through April 30, 2021 few minutes to talk someone. Eligible to receive credit that I just want a credit issued to within. Airfare if booked via flights by Celebrityeven if the airfare is non-refundable by submitting the request will! Yesterday and it was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, was! Mycruise Reward Points from my Celebrity Cruises subsequently cancels the cruise fare on an existing booking celebrity cancelled cruise refund... A few minutes to talk to someone to acknowledge our requests the of. For her return to the FAQ # 1 above for full list sailings.
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