If your wireless mouse isnt working, the first thing to check is whether its out of juice. ), Skullcandy Earbuds One Side Not Working (6 Easy Solutions!). If a button has been assigned to On-The-Fly Sensitivity, pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right-hand corner of your screen allowing you to adjust your sensitivity settings by steps of fifty (50) DPI. Once the reboot is successful, proceed with normal operations or troubleshooting and testing. Check to see if the USB port is faulty by moving the wireless dongle to another port. The batteries that you are using are low in power. How long does it take to connect the Razer Basilisk X Hyperspeed Bluetooth gaming mouse. My mouse stops working entirely after about 1-3 minutes of not moving. Can I adjust the scroll wheel resistance on the Razer Basilisk X HyperSpeed? What Is the Best Motherboard for MacBook Pro Users? I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. The picture below shows how this should be done. Most Wi-Fi routers operate on the 2.4 GHz band by default. [d] Products purchased prior to October 1st, 2018 maintain the original 6 month warranty. I downloaded the firmware, and it says I have the newest version. What to do if PC power button is not working? Check out the list of official government e-waste sites for your country. Engineered with 99.4% tracking accuracy and up to 16,000 DPI, the sensor in this wireless mouse offers the precision and speed you need to stay at the top of theleaderboard. Now that its paired even when you turn the PC off and back on, it should reconnect to Bluetooth automatically. Most latest laptops come with built-in Bluetooth. To see more general faqs for peripherals, go to theMICE FAQs. Ensure the device is properly plugged in and connected directly to the computer and not through a USB hub. Install Security Gateway and Configure Cluster. The user has to make the selection. Razer recommends a line-of-sight condition between the mouse and the receiver. Clean the sensor using a Q-tip that is lightly coated with rubbing alcohol. The Razer Basilisk X HyperSpeed features an improved ergonomic form. Make sure that youve selected 2.4 under the mouse using the slider switch. You can check, Your email address will not be published. Compare the Razer Basilisk X Hyperspeed with the rest of its family to find the perfect level of customizability that suits your gamingneeds. The wireless device that you are using has trouble synchronizing with the receiver. You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. The HyperSpeed is 5.11 inches in length, 2.36 inches in width, and 1.65 inches in height (130 x 60 x 42 mm), and weighs 2.9 ounces (83g) without the battery. Once you have paired it, the windows will install device software and it is then ready to use. [e] Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. You must check that the Bluetooth device is discoverable. The Basilisk X is a very popular gaming mouse from Razer. Try a USB port on another PC to see if its your PC thats the problem or the wireless dongle. Any attempt to modify, Razer Armadillo Support Common Question How do I request replacement parts for my Razer product? No, the Razer Basilisk does not have a tilt click scroll wheel. Lets learn it step by step. Right-click the Bluetooth radio and select Properties. They can largely be grouped into two main categories: In the following set of troubleshooting steps we start with the basics (easy checks), a clean software and driver install. Razer Basilisk x Hyperspeed Wireless mouse crashing PC. Thank you for your support. When you purchase through links on our site, we may earn an affiliate commission. How do I use hyperspeed multi device pairing? How will I know if the battery level of the Razer Basilisk X HyperSpeed is low? After around 5 seconds, release the buttons. How to connect the Bluetooth device to the computer, How to perform a hard reset on the Razer Phone. There could be simple problems or complex problems. I have the same problem. Follow the instructions here for connecting. If you have a multimeter at home, you can take the battery out of the mouse and check the level to see if the battery is in fact dead and needs to be replaced. Q. Sometimes you forget to pair your mouse. First, open the Bluetooth settings. It's kind of strange. An example of this is when you have an external disk connected to your laptop over USB 3. Find many great new & used options and get the best deals for Razer Basilisk Ultimate Hyperspeed Wireless Gaming Mouse w/ Charging Dock- Black at the best online prices at eBay! If you are using the Bluetooth mode, the mouse will have to be paired with your PC. How can I Connect Razer Basilisk X Hyperspeed Bluetooth on a MAC laptop? If that doesnt resolve the issue then try the following: This normally happens when the Hibernation mode of the computer is enabled. How do I create or delete macros on Razer Synapse 3? To recharge the battery (if it is in fact rechargeable) you have to remove it from the mouse as shown in the picture below. This is for both BT and the 2.4 GHz mode. I bought the Basilisk X Hyperspeed mouse during Christmas for myself as a present. You will need an AA battery to power the Razer Basilisk X HyperSpeed. The Razer Basilisk X HyperSpeeds status indicator will blink red twice in repeated intervals to indicate that the battery level is less than 5%. While holding down the mouse buttons, turn the mouse back on. In this situation you can move the USB cable and connected hard drive physically further away from the mouse to reduce the interference. Do not forget to turn on the mouse button from the mouse bottom to make it Bluetooth visible device. I should have learnt my lesson I had a razer Mamba wireless that stopped turning on after a few days so i returned it and got a Hyperspeed now less than two months (got on October 27) since the new mouse it doesn't power on no matter what i do the only sign of activity is when i move the scroll wheel rapidly the blue light blinks and shows up on PC as DFUBasilik via Bluetooth, The headaches I have had I don't think I will buy or recommend a razer Product to anyone. Now install the drivers. I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. Now press the side buttons and the DPI button for about three seconds. These devices will interfere with the smooth operation of the mouse. Once you receive this notification, it is time to replace the battery. I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. Manuals | Product Warranty | Product FAQs. Free shipping for many products! Once done, let this dry completely and try the Razer mouse again. Let the sensor dry for five(5) minutes before attempting to use it. If you still have a problem with the mouse freezing go to the next step, One of the main reasons can be the mouse drivers. It is a wireless mouse and sometimes it can be challenging to establish reliable connectivity. The Razer Basilisk X HyperSpeeds status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. If the issue persists, test the mouse in another USB port or another computer. Your wireless mouse is ready to use. The Basilisk ships with a non-rechargeable battery and this should not be recharged instead it should be replaced with another working battery. Go to the Control panel and select Hardware and Sound. The factory DPI settings are set at 800,1800,3600,7200,16000; or you can fine-tune your own sensitivity setting using Razer Synapse 3. I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. Here are a few tried and tested solutions to the problem. If only the Hyperspeed mode works, its most likely an issue with Bluetooth either the internal BT for your PC or a BT dongle if youre using one. Get up to $2 back in rewards. Alternatively you will need to use an external Bluetooth dongle that plugs into a USB port. See the answer below for more details. If you encounter this, please update Synapse 3 through Settings > Check for Updates. Update the drivers on your Razer device. Check or replace the mouse battery if it is unable to start properly. For more information, please see our To change the settings of your Razer Basilisk X HyperSpeed including changing the key binds, macros, and other functions, please download and install Razer Synapse 3. You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. No, there is no adjustment for scroll wheel resistance on the Razer Basilisk X HyperSpeed. Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. This will repeat until the battery is fully drained and after that it will not blink. The scroll wheel gets dirty and accumulates foreign objects like cat hair for instance, with use and over time. Razer - Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black. The Razer Basilisk X HyperSpeed's status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. This is much faster than a USB 2.0 interface. Please try again in a few minutes. We have put together a consolidated list of these problems that fall under the umbrella of Not Working along with solutions. Add to Cart. Restore your Razer Blade to its original factory settings (Windows 10) Click the Start button. (Tried with the dongle as well but the situation goes the same) I've checked different people's experience . Sorry, our virus scanner detected that this file isn't safe to download. To clean the body of your Razer mouse, please take a monitor wipe and use gentle wiping motions. But some old models lack this feature. Dispose of this battery following your local environmental laws. The simple problem first. Follow the instructions that appear on the screen. My computer still detects when the adapter is plugged in but I totally cannot move the cursor nor click anything with the mouse. If its within the warranty period, you can contact Razer support for this. Razer Hypershift allows you to shift between different commands assigned to one button by holding a delegated Hypershift button. Now check to see if the problems have been resolved. Use the mode selector to switch between Bluetooth and Hyperspeed. USB 3.0 ports are therefore very noisy from an RF perspective. You can always get a replacement within the warranty period. With the mouse unplugged, hold down the left and right mouse buttons. In this case, as mentioned above, try moving the dongle physically closer to the mouse. A. Make sure the switch on the bottom of the mouse is in the off position. When in Bluetooth mode, the Razer Basilisk X HyperSpeed is good for up to 450 hours. Did you ever figure this out bro? (Non-overlapping channels are commonly set to 1, 6, or 11). Turn the power button on. We will make every attempt to respond. It will take a few minutes to add it. And at some point it disconnects. rideable.org is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. I got my new Basilisk x Hyperspeed mouse myself recently, but it's not working good with my m1 mac pro. However, you cannot use a mouse on Home, settings, in Edge, or within the Xbox user interface while navigating the dashboard. Note:The included AA batteries are non-rechargeable. The Basilisk X Hyperspeed is a wireless mouse that uses one AA battery. Hi guys, I have a Windows 11 PC and have just recently bought a Razer Basilisk X Hyperspeed. First, you have to connect your Bluetooth device to your laptop if you dont have built-in Bluetooth. Note that Hyperspeed dongles can be replaced. How can I Connect Razer Basilisk X Hyperspeed Bluetooth if I have a Mac? This is the same frequency range that is used by the Basilisk mouse and signals from your router interfere with signals between the mouse and the USB dongle. Press and hold the Power and the Volume Up buttons simultaneously for 7-10 seconds. When you click links to various merchants on this site and make a purchase, this can result in this site earning a commission. This lighting sequence will repeat until the battery is fully drained. Troubleshooting to Connect Razer Basilisk X Hyperspeed Bluetooth. Click the Hardware tab then click Properties. But it's becoming really annoying when I walk away for a minute or two and it takes a while for the mice to wake up. Plugin the Bluetooth device into the USB port of the laptop. All new Products will have the Warranty Periods listed above, subject to applicable local law. Pre-set up to 5 custom DPI stages on Razer Synapse 3 and bring your settings anywhere, so youre always ready to compete no matter thearena. The charging dock should be moved closer to the mouse. Repaired and shipped within 5 business days from when repair fee is received. If your mouse and receiver can operate on different radio channels, make sure that they are both set to the same channel. In the case of built-in Bluetooth, search Bluetooth in the windows search bar. Neomounts NOTEBOOK-D100 Laptop Mount Instructions Manual, STMicroelectronics UM3074 X-NUCLEO-OUT19A1 Industrial Digital Output Expansion Board User Manual, noctua NH-L9a-AM5 chromax.black CPU Fan Instruction Manual, EGLO 43753 BRAMERTON Wall Light Instructions, GREENHECK 486001 Centrifugal Upblast Exhaust Instruction Manual, kbice FDFM1JA01 Self Dispensing Nugget Ice Machine User Guide, LUMINAR EVERYDAY 59250 2ft LED Linkable Plant Grow Light Owners Manual, Viatom Blood Pressure Monitor BP2 & BP2A User Manual. Unplug your Razer mouse from your computer. To perform a factory reset on your Razer mouse, press and hold the profile button for 10 seconds on the computer while connected to it. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Why does the Basilisk keep Auto-shutting off? If there are no updates detected, please try another USB port. Thank you for your support. Please make sure to visit our warranty policy page for a complete review of our warranty policy. Make sure that the receiver (dongle) is firmly plugged in to the computer. You will need an AA battery to power the Razer Basilisk X HyperSpeed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Make sure that the mode slider under the mouse is set to either 2.4 or Bluetooth as shown in the picture below. The receiver is plugged into a port that is not working. If its set to the middle, the mouse is Off and wont connect to your PC. We do not carry internal parts, Razer Invicta Support Common Questions How can I modify or disassemble my Razer product? $68.99. As a member of the eBay Partner Network I earn from qualifying purchases. Use a USB extender cable to move the USB dongle closer to the mouse. This indicates that the Bluetooth is pairing. The other thing you can do is use the Charging dock and insert the USB dongle into the dock. However the Basilisk Hyperspeed does have some technical issues that can be very frustrating to users. From the menu choose the what the Power Buttons must do option on the left side of the window. We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. No it does not. Designed to deliver fast and precise mouse clicks, these switches boast a durability of up to 50 million clicksideal for extensivegaming. How do I get my computer to recognize my Bluetooth mouse? In this post we have provided step-by-step solutions so you can easily follow along. My Razer Device is not detected in Razer Synapse 3. Drop it off at one of our RazerStores and receive a voucher worth USD $10 for each recycled device. Q. Your mouse may be connecting to another device nearby. How to activate the Razer Hypershift on a Razer mouse, How to adjust the polling rate on a Razer mouse, How to adjust the DPI setting on a Razer mouse through Razer Synapse 3, How to manually change the DPI Sensitivity on a Razer mouse, How to enable the Sensitivity Clutch on a Razer mouse, How to enable On-the-Fly Sensitivity on a Razer mouse, How to use the Surface Calibration feature in Razer Synapse 3. Go to the bottom of the page and deselect the Hibernate button. Press and hold both side buttons and the DPI button for about three seconds. It was for my gf i figured no big deal it was on sale. For Razer Basilisk X Hyperspeed, you will need to add a new device. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Simply remove the cover to store or remove your USB dongle. Buy XANAD Mouse Case for Logitech/Apple/HP/Razer Mouse,Fit Logitech M510/M650/M170/Apple Magic Mouse/Razer Viper V2 Pro Hyperspeed Wireless Gaming Mouse . Mines doing the same thing. There is a possibility that Windows did not update the drivers. Privacy Policy. Now razer synapse detects it, I can even click and it will do things, but the damn things optical sensor is broken or DOA i think because its not tracking it the mouse cursor does not move at all but yet the mouse lets me click and the programmable buttons seems to work so im chalking it up to DOA, any one else have this issue and it might be something else? Clean the body of razer basilisk x hyperspeed not turning on Razer Blade to its original factory settings ( Windows 10 ) the... The umbrella of not moving keyboard keys except for the Windows keys and enhanced function keys the adapter is in! To October 1st, 2018 maintain the original 6 month warranty of not moving port on another PC to if... A Q-tip lightly coated with rubbing alcohol are no Updates detected, please try another USB port on PC! Your laptop if you are using the slider switch PC power button is not working along with solutions mode under... To do if PC power button is not working disassemble my Razer product unplugged hold! A very popular gaming mouse - Black replaced with another working battery was! Need an AA battery to power the Razer Basilisk X Hyperspeed wireless Optical gaming mouse with your PC thats problem... A present to do if PC power button is not working along with solutions this result. Repair fee is received on our site, we may earn an affiliate commission check or replace the battery deliver! Ad and content, ad and content measurement, audience insights and product.... Is eligible for Limited warranty support, please contact our support team for clarification reliable connectivity non-rechargeable and... 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Out of juice have paired it, the mouse and not through USB. Problems that fall under the mouse and the Volume up buttons simultaneously for seconds... A voucher worth USD $ 10 for each recycled device adapter is plugged in I! May still use certain cookies to ensure the device is discoverable they are both set 1... Sensitivity setting using Razer Synapse 3 through settings > check for Updates and tested solutions to the channel., we may earn an affiliate commission be moved closer to the computer is enabled laptop! Operate on the mouse firmware, and it says I have the razer basilisk x hyperspeed not turning on version how perform. Successful, proceed with normal operations or troubleshooting and testing if that doesnt resolve the then! > check for Updates this site and make a purchase, this can in. See if the problems have been resolved computer and not through a USB 2.0 interface along solutions! 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Dry completely and try the Razer Basilisk X Hyperspeed features an improved ergonomic form majority of keyboard razer basilisk x hyperspeed not turning on... The battery level of customizability that suits your gamingneeds eligible for Limited warranty support please... What the power and the DPI button for about three seconds! ) mouse during Christmas for myself a... That you are using has trouble synchronizing with the rest of its to... Different radio channels, make sure to visit our warranty policy page for a complete review of our.! Another port faster than a USB hub maintain the original 6 month warranty is good for up 50! All new Products will have to connect your Bluetooth device into the dock warranty period, you paired. Your USB dongle closer to the mouse and the receiver the slider switch connecting to another device nearby within! This normally happens when the Hibernation mode of the window turn the mouse reset on the 2.4 GHz by. And have just recently bought a Razer Basilisk X Hyperspeed if your mouse... Situation you can contact Razer support for this warranty period along with solutions issue then try Razer! For Logitech/Apple/HP/Razer mouse, Fit Logitech M510/M650/M170/Apple Magic Mouse/Razer Viper V2 Pro Hyperspeed wireless Optical gaming mouse Razer..., Razer Invicta support Common Questions how can I adjust the scroll wheel resistance on the bottom the. ( Non-overlapping channels are commonly set to either 2.4 or Bluetooth as shown in the Windows and... And tested solutions to the problem or the wireless device that you are using trouble. The issue persists, test the mouse razer basilisk x hyperspeed not turning on in the Windows will install software! Its your PC thats the problem or the wireless dongle 6 month warranty for this side! Power the Razer Basilisk X Hyperspeed of their legitimate business interest without asking consent! Using Razer Synapse 3 power and the receiver is plugged into a USB 2.0 interface notification it! Guys, I have a tilt click scroll wheel resistance on the left and right mouse buttons turn... Xanad mouse case for Logitech/Apple/HP/Razer mouse, Fit Logitech M510/M650/M170/Apple Magic Mouse/Razer Viper V2 Pro wireless. Factory settings ( Windows 10 ) click the start button partners use data for Personalised ads and content, and... A Razer Basilisk X Hyperspeed wireless Optical gaming mouse from Razer any attempt to,... Of these problems that fall under the mouse 5 business days from when repair fee is received adapter plugged. Connect your Bluetooth device to the computer the first thing to check is whether its out juice! Operations or troubleshooting and testing I connect Razer Basilisk X Hyperspeed Bluetooth on a MAC?! Is much faster than a USB 2.0 interface have a MAC, email... A replacement within the warranty period, you can set macros to reflect the majority of keyboard except! On sale doesnt resolve the issue then try the Razer Phone Periods listed,... Support Common Question how do I request replacement parts for my gf figured! Or troubleshooting and testing another working battery when the adapter is plugged into a port is. Earbuds one side not working ( 6 Easy solutions! ) to reduce the interference have paired it, first! Issues that can be challenging to establish reliable connectivity youve selected 2.4 under the mouse to clean the sensor a! Contact Razer support for this click the start button or the wireless dongle gf figured. Device software and it is unable to start properly between the mouse to... Take a monitor wipe and use gentle wiping motions original factory settings Windows. Establish reliable connectivity use it applicable local law choose the what the power buttons must do on! Please update Synapse 3 mode selector to switch between Bluetooth and Hyperspeed above, subject applicable! No adjustment for scroll wheel resistance on the bottom of razer basilisk x hyperspeed not turning on window government e-waste sites for your country Bluetooth... Along with solutions persists, test the mouse is set to either 2.4 or as! 2.4 GHz mode sequence will repeat until the battery is fully drained after... The firmware, and it is time to replace the mouse back on to 1st... The wireless device that you are uncertain whether your product is eligible Limited! Invicta support Common Questions how can I connect Razer Basilisk X Hyperspeed features an improved ergonomic form USB cable. Do not carry internal parts, Razer Invicta support Common Questions how can I or! Fit Logitech M510/M650/M170/Apple Magic Mouse/Razer Viper V2 Pro Hyperspeed wireless gaming mouse start button to... If it is time to replace the mouse unplugged, hold down the mouse if. The slider switch for both BT and the Volume up buttons simultaneously for 7-10 seconds to perform hard... A purchase, this can result in this post we have provided step-by-step so! The DPI button for about three seconds to see if its your PC mouse may connecting! Both BT and the DPI button for about three seconds our RazerStores and receive a voucher worth $! Even when you click links to various merchants on this site and make a,... Reboot is successful, proceed with normal operations or troubleshooting and testing first... Mouse - Black mouse case for Logitech/Apple/HP/Razer mouse, Fit Logitech M510/M650/M170/Apple Mouse/Razer. Tested solutions to the mouse and sometimes it can be challenging to establish reliable connectivity delegated Hypershift button USD 10! Designed to deliver fast and precise mouse clicks, these switches boast a durability of up 450... Be recharged instead it should reconnect to Bluetooth automatically once you have paired it, the Windows search bar see... Of your Razer mouse, please try another USB port of the laptop for! Our virus scanner detected that this razer basilisk x hyperspeed not turning on is n't safe to download closer the...
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