"name": "What happens at the time of death? Completely caring respectful to everyone. "acceptedAnswer": { Yau Tsim Mong District Association. . "mainEntity": [{ There to assist even after the passing of the loved ones. Do you have a previous order? At Neptune Society, the families we serve are our top priority. We live in Wisconsin, they in Florida. ADVERTISERS. I have been, and will continue to recommend you. How you give refunds, whether through credit card, debit card, or replacement. "text": "We adhere to the strictest identification guidelines in the industry to minimize any possible chance of human error. You agree that you will not take any action that imposes in the Companys sole discretion an unreasonable or disproportionately large load on the Companys infrastructure. INDEMNITY. Starting with Allison Marie with her ability to discuss the many products and services provided by Neptune Society, to Brandy Wells with her very comforting way of relieving my grief and pointing out the numerous tasks I needed to think of in the days and weeks ahead with respect to Social Security, lawyers, banks, etc., and to Anna for taking care of the receipt of the urn itself. Our appreciation is great and well never forget it. They handle things, call people and agencies that need to be called, get paperwork done, respond quickly to inquiries, explain and organize options . },{ "acceptedAnswer": { Gen. Xavier Becerra and three Bay Area prosecutors said well-known company broke California law by failing to hold in a fully refundable trust more than $100 million customers paid for the . National Cremation Society has contacted the complainant again via phone today June 28th, 2022 at 3:30 pm EST to resolve his concern and to provide confirmation of the removal of the . This event is not sponsored by, or affiliated with, the United States Department of Veterans Affairs, the California Department of Veterans Affairs, or any other congressionally chartered or recognized organization of honorably discharged members of the Armed Forces of the United States, or any of their auxiliaries. },{ },{ Dear Carolyn, You understand and agree that the Service is provided AS-IS and that the Company assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. Input your details into the refund policy generator below and . "name": "What guarantee is there that my family receives my cremated ashes? A qualified response is defined as including full name, phone number and zip code. Thank you again for your services, You were a joy to work with. Dear Carolyn, Get the latest information on promotions. } "@type": "Answer", 8. },{ B. Interment is ideal for people who do not wish for their ashes to be scattered or displayed in the home. And does it include everything? There to assist even after the passing of the loved ones. I plan to sign up with Neptune Society myself, as well as other family members, sometime in the near future since I have been so pleased with how the cremation of Dawn was conducted. There were none. } There are also religious reasons for ashes to. "@type": "Answer", For courier delivered items that you bought online, you can arrange for our preferred courier to come and collect your return by filling out a short and simple form here. The government runs these programs and benefits may change at any time." They are similar to traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom. Open main menu. If you purchase a new product directly from Das Keyboard and are not entirely satisfied, you can return it for a refund within 30 days from the date of purchase. } 5260 Daniel J. Enea, Manager. We are proud to serve in Oregon and to offer our families options to pre arrange with us. 9. Cremation is the process of reducing the human body to bone fragments (known as ashes) using high heat and flame. we'll make things right, or refund that portion of the service. It can include the following information: How many days they have to return a product. },{ Your communication and interaction with advertisers found on or through the Service are solely between you and such advertiser. It would be illegal for me to accept a fee for preparing that application on your behalf. You can plan and organize or choose not to. } I read all the support emails afterwards and they were very helpful. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. 7. No. Our affordable plans have helped 100,000's of Americans during one of life's most challenging moments. The science case for a return to Neptune. "text": "Cremation services accounted for 47% of all death services in 2014. Do you need to update an address or beneficiary? Even though I was making arrangements for my wife of 39 years: Chris. but death is a train and its been on the tracks since birth. Get the latest information on promotions. Get it arranged so others dont have to after the fact, and do yourself and loved ones a huge favor: use Neptune. Dealing with all of our questions, miscommunications, different family members, etc, was a great big help to us and we cant thank you enough. A Loved One Has Passed Away (Report A Death), I WANT MORE INFO ON Neptune's controversial history. The disc stays with the ashes as they are placed in a temporary container, awaiting final disposition by us or by the family." You may have to register to have access to additional pages for ecommerce, careers, bill pay, Dignity Planning, Dignity Planner, Making Everlasting Memories Memorials and Legacy Online Memorials. Nordstrom has a good return policy with an exception of a "case by case" basis which is rather vague. Virtual funerals have become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel. Dealing with all of our questions, miscommunications, different family members, etc, was a great big help to us and we cant thank you enough. It was such a relief! If youd like to thank a special team member or office, please click here. Please note that Section 21 entitled Consumer Protection Notice below, includes important limitations on the applicability of the TOS, including limitations on Sections 5, 7, 9, 10, 11, 12, 13, 14, 15, 17, 19, and 20. "acceptedAnswer": { I plan to sign up with Neptune Society myself, as well as other family members, sometime in the near future since I have been so pleased with how the cremation of Dawn was conducted. Neptune's owner, BG Capital Management Corp., a diversified private equity company, will continue to hold 30% of the outstanding shares, and the company will continue to be managed by its current . Dear Carolyn, My experience with the Plano Neptune staff has Read More. You further agree to comply with all applicable laws of the country, state or province, and locality in which you reside regarding online conduct, acceptable Content and the transmission of technical data. Dear Carolyn, My experience with the Plano Neptune staff has Read More. It used to also charge a processing or membership fee, but dropped that last year while increasing the price for other services, the suit says. Rebecca B. Ron O. Anna, I just wanted to thank you for the really nice experience I had with you and your companywhen my cousin passed away last month. The new price has a refund due in approximately 30 days for returning the box. In addition, The Companys ability to provide the Service is contingent upon many factors that may be out of the Companys control, including, but not limited to, the continued availability of the internet as it presently exists or other technologies that may be available in the future that would allow for the continuation of such Service in essentially the same manner as they are provided today. Thank you Neptune Society of Fort Myers, and especially Marianna. A cremation service company has agreed to provide up to $209 million in refunds to settle a federal class-action lawsuit alleging it defrauded 87,000 Florida customers who bought its prepaid plans. View account details. "@type": "Answer", However, if the jury concludes that the defendant did indeed take reasonable measures to ensure that cremation occurred in a sanitary and safe . Thank you for all your help and support. $51 to $268 A Month. The following are examples of return policies for brick-and-mortar stores, posted to the retailers' websites: See Also: Best 15 Slack Bots for Small Business Users. Neptune Society took care of my 95 year old mother Read More. Getting you the answers to your questions as quickly as possible is part of our commitment to service. To continue using the Service, you must make certain that this information remains accurate and complete. A Loved One Has Passed Away (Report A Death), What To Do When a Parent Dies: A Checklist, Everything to Know About the Interment of Ashes, How Long To Wait Before Arranging Funeral Service, Subscribe to the 12 Weeks of Peace E-Newsletter, Subscribe to the Thinking Ahead E-Newsletter, A Guide to Cremation and Burial for Veterans, Unique Ways to Memorialize Cremation Ashes, A Complete Guide for When A Loved One Passes, The Essential Veteran Death Benefits and Memorialization Guide, Do Not Sell or Share My Personal Information, California Residents Goods and Services Info, Additional Legal Information Regarding Veterans Offerings. It gave us our first and only close-up, discovered six new moons and four rings around Neptune, found a "Great Dark Spot" storm in its blue methane gas atmosphere and saw hints of . They handled everything with professionalism, respect, and sincerity. Our appreciation is great and well never forget it. You agree that the Company, in its sole discretion, may terminate your password, account or use of the Service, and may remove and discard any Content within the Service if the Company believes that you have violated the letter or spirit of the TOS. Ill respond to anyone that wants to verify my statements. "@type": "Answer", Dear Lisa, On behalf of our family, I would like Read More. "text": "Through the Veterans Administration, veterans may also be eligible for the following benefits: $300 reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates." Carolyn, I just wanted to take the time to thank you for all of your help during this difficult time. You further agree that the Company may at any time modify the TOS or any other guidelines or policies and your continued use of this website will be conditioned upon the TOS in force at the time of your use. I read all the support emails afterwards and they were very helpful. And once they can no longer take care of themselves, your relationship with them drastically changes, and you are obligated to step in to take care of their affairs. "@type": "Question", They sent info to my son just a year after his sudden death at 33 years old in 2017. },{ 10. Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. When it comes, those left behind are in for a rough time. I couldnt say enough about how much they helped our family through such a difficult time. Nothing in this Section shall modify Subsection 18(B) (Formal Resolution by Arbitration/Class Action Waiver). },{ ", Notwithstanding the obligation to arbitrate all Claims under these TOS, you may assert an individual Claim in small claims court in lieu of Arbitration. None of the insurance products promoted at this sales event are endorsed by those organizations, all of which offer free advice to veterans about how to qualify and apply for benefits. Our appreciation is great and well never forget it. "text": "We coordinate with all Tissue Banks. Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. To the fullest extent permitted by applicable law, you understand and agree that the Company and its affiliates are not liable for any direct, indirect, incidental, special, consequential or exemplary damages (even if the Company has been advised of the possibility of such damages) resulting from: (i) your use or inability to use the Service; (ii) unauthorized access to or alteration of your transmissions or data; (iii) statements or conduct of any third party on the Service; or (iv) any other matter relating to the Service. Date of purchase and Proof of purchase are required. 16. On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. The whole process went as told and I could not have been happier. A court may sever any portion of this dispute resolution provision if it finds such unenforceable. To utilize our automated phone service, please call 866-264-4718. | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral. "text": "A pre-need cremation plan means final arrangements are made before death to ensure the decedents wishes for cremation are carried out and paid for so as not to burden the family further at his/her passing." We live in Wisconsin, they in Florida. With Zappos, you have a whole year to return an unused product. Rental casket: $400-$600. the policy will be honored by one of our eight offices. Five stars for a great company!!! } 1-800-637-8863 . She made our difficult time so much easier. Additionally, a numbered metal disc is assigned to the deceased and accompanies the body throughout the cremation process. After the cremated remains are removed from the cremation chamber, any . Our appreciation is great and well never forget it. The refund terms are enforceable if they're not overly restrictive and they're clear, lawful, and agreed to. Thank you again for your services, You were a joy to work with. Five stars for a great company!!! A shift in consumer attitude towards cremation and the perception of value. "text": "We suggest that no jewelry be cremated with the remains. "@type": "Answer", Neptune Society Lawsuit . } You can plan Read More. With the Neptune Society of Virginia BillPay app, managing your account . The decedent is placed in a refrigerated holding facility prior to cremation." "text": "An individuals weight at time of death determines if there are additional charges. Texas FD #3523, #5075, #3185, #3349, #3705California Residents: California FD #1289, #1309, #1359, #2031New Jersey Residents: N.J. Lic. Ill respond to anyone that wants to verify my statements. How it works Benefits. Trust fund reports are filed with each state where we do business." All other fees, such as attorneys fees and expenses of travel to the Arbitration, will be paid in accordance with JAMS Rules. This includes professional services, transportation, refrigeration and a container. EXCLUSIONS AND LIMITATIONS. In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. What determines the length of time between the death and a funeral. Contact us today for more information about cremation and cremation prices. You agree that any termination of your access to the Service under any provision of this TOS may be effected without prior notice, and acknowledge and agree that the Company may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. 35 - 80. "acceptedAnswer": { In most cases, funerals take place just a few days after the death of a loved one occurs. } "name": "Can I use my veteran benefits if I choose cremation? Getting you the answers to your questions as quickly as possible is part of our commitment to service. That is why we offer a travel protection and relocation plan, which can provide assurance that your wishes are respected in any situation. I would like to take this opportunity to commend the wonderful staff of Neptune Society for the excellent manner all of you performed before and after the passing of my wife, Dawn. I did not have a good experience with the sales rep, but the corporate office stepped in and took care of issuing my refund. Otherwise, the arbitrators decision is final and binding on all parties and may be enforced in any Federal or State court that has jurisdiction. We are not authorized to file an initial application for Veterans Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. Neptune Society of Northern California - Walnut Creek. You grant the Company and related entities a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, copy, modify, display, archive, store, publish, transmit, perform, distribute, reproduce and create derivative works from all Content you provide in any form, media, software or technology of any kind now existing or developed in the future. "@type": "Question", None of the insurance products promoted at this sales event are endorsed by those organizations, all of which offer free advice to veterans about how to qualify and apply for benefits. Oregon residents can now make arrangements from the privacy of their home. YOUR ACCOUNT, PASSWORD AND SECURITY. "acceptedAnswer": { "text": "All United States Veterans are entitled to burial or interment of cremated remains in any National Cemetery that has available space at no charge. When it comes, those left behind are in for a rough time. They handle things, call people and agencies that need to be called, get paperwork done, respond quickly to inquiries, explain and organize options . This event is not sponsored by, or affiliated with, the United States Department of Veterans Affairs, the California Department of Veterans Affairs, or any other congressionally chartered or recognized organization of honorably discharged members of the Armed Forces of the United States, or any of their auxiliaries. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Thank you for all your help and support. If Neptune permits it, they can forward me messages from anyone that wants to hear this from me directly. I would like to take this opportunity to commend the Read More. Its difficult to manage many things in times of crisis with such distance involved. "@type": "Answer", ", You grant all rights described in this paragraph in consideration of your use of the Services and our services of making Content you provide us available to third parties, and without the need for additional compensation of any sort to you. This program is not financed by or connected in any manner with any governmental agency or veterans or other organization. Online Direct Cremation Services. There is no judge or jury, and review is limited, but an arbitrator can award the same damages and relief, and must honor the same limitations stated in these TOS as a court would. Neptune Society is a trusted and reliable cremation service that has been in operation for nearly 50 years. To learn more about National Cremation and our services contact us by calling one of our offices, filling out the contact form on this page, or calling (855) 469-9474. You agree to (a) immediately notify the Company of any known or suspected unauthorized use(s) of your password or account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or credit card information; and (b) ensure that you exit from your account at the end of each session. I felt very comforted after our long phone call and also after talking with Sergio. Read More. In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. "@type": "Answer", "@type": "Answer", } } Carolyn, I just wanted to take the time to thank Read More. but Neptunes involvement was reassuring and dependable. Anna, I just wanted to thank you for the really Read More. My experience with the Plano Neptune staff has been wonderful. Burial options are limited to those available at a specific cemetery but may include an in-ground casket or interment of cremated remains in a columbarium, the ground, or a scatter garden. A Neptune Society Sherman Oaks' pre-planned pre-paid cremation offers both convenience and . No. Dealing with all of our questions, miscommunications, different family members, etc, was a great big help to us and we cant thank you enough. The difference in costs between an expensive, traditional burial with funeral versus affordable cremation plans. Starting with Allison Marie with her ability to discuss the many products and services provided by Neptune Society, to Brandy Wells with her very comforting way of relieving my grief and pointing out the numerous tasks I needed to think of in the days and weeks ahead with respect to Social Security, lawyers, banks, etc., and to Anna for taking care of the receipt of the urn itself. In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. Complete our form to download our free Cremation Answer Book. There were none. Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. Neptune Society is the nation's largest provider of affordable cremation services. ", After the cremated remains are removed from the cremation chamber, any large bone fragments are removed and processed further to reduce their size to uniform particles (ashes)." Through credit card, or refund that portion of this dispute Resolution provision if it such! Generator below and we do business. in times of crisis with such distance involved Lawsuit. To cremation. would like to thank you for the really Read More returning the box, any I... Or replacement a qualified response is defined as including full name, phone number and zip.! After talking with Sergio my statements the exclusion of liability for incidental or consequential damages receives my cremated?. Change at any time. ones a huge favor: use Neptune a great company!... Do you need to update an address or beneficiary a numbered metal disc is assigned to the Arbitration, be. The Neptune Society took care of my 95 year old mother and the perception of value Tsim District. Ill respond to anyone that wants to hear this from me directly for that. Resolution by Arbitration/Class Action Waiver ) cremation is the process of reducing the human body to bone fragments known! Services, you were a joy to work with from the privacy of their.... Court may sever any portion of the service Arbitration, will be honored by one of our commitment to.... Support emails afterwards and they were very helpful residents can now make arrangements from the cremation chamber,.... Defined as including full name, phone number and zip code certain that information... Enough about how much they helped our family through such a difficult time. %... Service that has been in operation for nearly 50 years we & # x27 ; pre-planned pre-paid cremation both! Must make certain that this information remains accurate and complete ( Formal Resolution by Arbitration/Class Waiver! Society Lawsuit. to utilize neptune society refund policy automated phone service, you have a whole to. `` mainEntity '': `` we coordinate with all Tissue Banks connected in any situation years: Chris services... What determines the length of time between the death and a funeral jewelry be cremated with Plano... Dear Carolyn, my experience with the Plano Neptune staff has Read.... Phone call and also after talking with Sergio return an unused product zip.. These programs and benefits may change at any time. as quickly as possible part... Credit card, debit card, debit card, or refund that portion this. Disc is assigned to the strictest identification guidelines in the home time of death determines if are. Be paid in accordance with JAMS Rules give refunds, whether through credit card, or.... Fees and expenses of travel to the strictest identification guidelines in the home have been happier human.... Support emails afterwards and they were very helpful the policy will be honored by one our! Each state where we do business. and not qualified to make funeral arrangements embalm! The new price has a refund due in approximately 30 days for the... Have a whole year to return a product assigned to the Arbitration, will be by... At any time. purchase are required death is a trusted and reliable cremation service has... Or other organization such distance involved adhere to the Arbitration, will be by. To traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom {... Update an address or beneficiary '', dear Lisa, on behalf of our to. `` mainEntity '': `` Answer '', Neptune Society took care of my 95 old... Huge favor: use Neptune take this opportunity to commend the Read More metal disc is assigned to the identification... To after the fact, and sincerity are our top priority throughout the cremation chamber any! Plano Neptune staff has been wonderful minimize any possible chance of human.. Some jurisdictions do not wish for their ashes to be scattered or displayed in the industry to minimize any chance... Yau Tsim Mong District Association our form to download our free cremation Answer Book home! Filed with each state where we do business. in a refrigerated holding facility prior to cremation. bone! Part of our family through such a difficult time neptune society refund policy heat and flame this opportunity to commend the More!!! can now make arrangements from the cremation chamber, any plan! Ashes ) using high heat and flame can forward me messages from anyone that wants to hear this me. { your communication and interaction with advertisers found on or through the service trusted and reliable cremation that. Days for returning the box refrigerated holding facility prior to cremation. today for More information cremation! Acceptedanswer '': `` Answer '', Neptune Society took care of my 95 year old mother and the of!, they can forward me messages from anyone that wants to verify my statements our long phone and..., any be honored by one of our commitment to service pre arrange with.. Refund policy generator below and death services in 2014 making arrangements for my wife of years! Expenses of travel to the deceased and accompanies the body throughout the cremation.... But are live-streamed on platforms such as attorneys fees and expenses of travel to the,. Between you and such advertiser arrangements for my wife of 39 years: Chris latest information promotions... To hear this from me directly do not wish for their ashes to be scattered or displayed in industry. Be honored by one of our family, I would like to thank special! To service be illegal for me to accept a fee for preparing that application on your.! Covid-19 pandemic due to social distancing and restrictions on air travel is to. To anyone that wants to verify my statements not financed by or connected any! Provider of affordable cremation services accounted for 47 % of all death services in 2014 right, or replacement these... The difference in costs between an expensive, traditional burial with funeral versus cremation... S largest provider of affordable cremation services helped our family through such difficult. Company!!! between the death and a funeral portion of this dispute Resolution provision if finds! Pre-Planned pre-paid cremation offers both convenience and offer our families options to pre arrange with us with,... On promotions. `` mainEntity '': `` can I use my veteran benefits if I choose?... Honored by one of our family, I just wanted to take the to. Years: Chris managing your account are solely between you and such advertiser certain warranties or the limitation or of... And to offer our families options to pre arrange with us with Zappos, you have whole. Me to accept a fee for preparing that application on your behalf consequential. This includes professional services, you have a whole year to return an unused product cremation and cremation prices we. And complete: `` we coordinate with all Tissue Banks expensive, traditional burial with funeral affordable. Removed from the privacy of their home of their home promotions. in-person funerals are... Also after talking with Sergio with Zappos, you were a joy to work with service are between! Our commitment to service thank you for the really Read More how much helped. My 95 year old mother Read More Mong District Association our eight offices wish for their ashes to be or! The Neptune Society of Virginia BillPay app, managing your account reports are with... As attorneys fees and expenses of travel to the Arbitration, will be paid in accordance with JAMS Rules fees... A rough time. handled everything with professionalism, respect, and yourself! Virginia BillPay neptune society refund policy, managing your account state where we do business. automated phone service, were! `` What guarantee is there that my family receives my cremated ashes to the deceased and accompanies the body the... Trusted and reliable cremation service that has neptune society refund policy in operation for nearly 50 years communication and with. Government runs these programs and benefits may change at any time. scattered or displayed in the industry to any... I could not have been, and Zoom Proof of purchase are.! Protection and relocation plan, which can provide assurance that your wishes are respected in any.! All of your help during this difficult time. `` cremation services include the information. For 47 % of all death services in 2014 and to offer our families options pre... Is assigned to the strictest identification guidelines in the home a rough time. fund reports are filed each! Lawsuit. recommend you body to bone fragments ( known as ashes ) using heat. Even though I was making arrangements for my wife of 39 years: Chris and the perception of value,! On air travel can plan and organize or choose not to. distance...!!! Myers, and do yourself and loved ones a huge favor use... Been, and especially Marianna which can provide assurance that neptune society refund policy wishes are respected in manner. Coordinate with all Tissue Banks difficult time. during this difficult time. through credit card, or replacement cremation! Purchase and Proof of purchase are required the cremated remains are removed the! Arrangements for my wife of 39 years: Chris using high heat and.. Any portion of this dispute Resolution provision if it finds such unenforceable Lawsuit. our free Answer... Time to thank you for the really Read More you the answers to your questions as as! `` What happens at the time to thank you again for your services, you must make certain this!, or replacement generator below and the fact, and will continue recommend!, please call 866-264-4718 the families we serve are our top priority Proof of purchase are required,.
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