Share or Print This Article. Editorials I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Locate the reset button on the back of your gateway device. Enter your zip code below to see other top providers in your area. Editorials These are the most common problems youll experience with Cox TV or internet, and how to fix them. These are small devices you can put in spare rooms and get cable TV. Make sure that youre using an HDMI cable to connect your TV and cable box. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Restart from Device Settings. Privacy Policy. If you have your own router, your password and network name will typically be on the bottom of the device. We tried powering it off and then on again, but that didnt seem to do the trick. macOS The Xfinity box reboots itself every day as it looks for updates on its own. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. I don't want to have to do that again to get somebody to check the feed at the street. Its around 100 channels total and not all those HBO or premium channels from the living room. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Connect the Ethernet cables as well. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Apparenly their box is garbage and their service is worse. and get stuck there. How do I fix this? I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'd be happy to get a new box shipped to you. it just happened to me after having no signal for 2 days. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. But it sounds like this is somthing else. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. You can try resetting the cable box as a solution. Set it to Full. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. If lights are off or blinking when they usually stay lit something is probably wrong. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. This site checks your internet upload and download speeds. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Heres what youll need to do if youre having problems with the app. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. TypicalComcast. These days, problems come in multiple forms. tech come out, he added an amplifier on my line, and replace the 'main box'. Software Had to come to customer forums just to learn it's probably a bad box. The one I have is CSMAPDU9VP. It is so hard with this company to get to a knowledgeable tech. Basically, they give you multiple channels in every room of your house. iOS Any advice would be helpful. I am in Peoria, IL. The end result was that they sent me a third box and it worked perfectly. Enter your zip code below to find internet providers in your area. Also, remove the Ethernet cables from the modem. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. The reboot process will be finished once your routers lights turn back on. Plug everything back in after a minute or two, check the wires, and try again. Video, Apple By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Use a narrow object like a paper clip and hold down the reset button. Good luck, and hopefully we helped you fix your home internet, TV or phone. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. But keep in mind that thisll wipe any saved network settings. Nothing changes. You've eliminated everything on your end that we would've asked you to check. These are what youll want to try before calling in and getting put on hold. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The internet is probably going through the voip port of the amp that doesnt need power to work. Learn how to set, access and manage your DVR recordings. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Shut the TV down at end of night and next morning stuck in endless loop of reboots. But unfortunately you usually will be stuck back in the "Welcome. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. and our Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Read more Using the Cox Contour app Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? If it still wont come off of BOOT then its likely the box needs to be swapped. I have chatted with tech support who could not even get it to reboot. All over-the-top OTT apps count towards your Cox service data usage. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. fc-falcon">cox contour box stuck on welcome screen. So I reset the brightness to the highest setting of 3 put is still hardly visible. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Once they do that, Internet service is restored. Sanyo, about four or - Answered by a verified TV Technician . The Contour or MiniBox receiver has a frozen screen or is missing guide information. He was the third tech I had out in a week and was the most knowledgeable. The green light is lit on the amp, so it is getting power, but maybe its damaged. Before you begin any of the main steps, you must have the Cox app. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. This way, you can update the cox cable box as per the time you want. rstra. You can also try to Reset your Cox Remote. Once he came (within 48 hours of calling) all three boxes activated just fine. no I have this monster of a signal amp where my cable comes into the house. Sometimes the cable wires in the walls need to be replaced. Your email address will not be published. Technology, Apple However, doing so will restore the default settings on your device, and all saved preferences will be lost. The answer is simple. From My Services, navigate to the MyTV option given under it. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. All over-the-top (OTT) apps count towards your Cox service data usage. Heres a quick guide from Cox themselves. Bienvenue." Same problem the past month since I've returned to Comcast. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. I work with communications and computer networks and as you know, it happens. This is really pitiful customer service. I have chatted with tech support who could not even get it to reboot. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. The Xi6-T progresses to the "Welcome. Next, youll need to call for help. Its a lot easier than calling customer support too. Power cycle the modem and router for 60 seconds, then plug it back in. I was told the TV box gets it's signal from the DVR box in order to work. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Those have even more problems because they overheat. Cox Mini box problems range from missing channels to activation failed or is taking too long. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Bienvenue" loop. Those are the only two things you can do yourself. Cox Technology Persons tell me all is good with cables connections & signals. Check out our router and modem light guide to better understand your internet equipments flashing lights. It's now back to displaying the time but also again stuck in the welcome screen. Settings Preferences. So, restart the router or modem, or both. Weve all experienced slow internet with Cox Cable. The Internet is working perfectly. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Followed by rebooting your cable box in the TV room. Before you do that, try some of these quick Cox Cable fixes. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. No time is indicated on the box, just 00:00. Better yet, buy a real Mesh WiFi Router for better results. The reset will start automatically, and it may take up to 5 minutes for the process to finish. For more information, refer to Understanding Data Usage. Choose the Customer Support option from the Menu button on your remote. Bienvenido. Anything else I might try to do on my end? The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. So I suggest everyone ask to get the 'main box' replaced. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. Double-check the main cable in your living room and that its working fine, then try again. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. You might need to schedule a technician to come to check your home. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. First of all, restart your router. This should get your device to restart. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Has done this since 9am. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. WiFi is fine. You can also use the Cox app (App Store and Google Play Store) to reset your modem. I have the same problem. Contacted Comcast and went through the entire process again. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Then, you might notice some channels are missing. are other set top boxes working? Your internet provider might be the real issue. Dont forget to check any splitters or the cables going to the TV or Receiver too. JavaScript is disabled. This means the same phone number will get you help for any potential problem. Select from the below issues you are experiencing. Next check to see if it is all of your devices or if it is just the one you are using. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Then, follow the remaining steps listed above. Ever since weve been hooked on Xfinity TV and the features it provides. Click OK. Click. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Bienvenido. Wait for about 60-90 seconds before plugging it back inside. Most likely you have Cox Cable TV, internet, and home phone. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. To send a private message, click on "ComcastChe" and then click send a message. This includes the power cord,. It started to work the next day, but then I couldn't receive incoming calls. If you recently had to switch to digital, you probably have a few of these. Your TV and cable box should be connected to a power strip and be powered on. Call Cox for help because most of the quick and easy tips didnt work. Alternatively, you could also unplug your cable box. ones on the opposite end would need to be the shortest runs of coax cable length. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? You can try restarting it and see if that fixes the issue. Your device should now be connected. I am experiancing the same issue, it started yesterday. It had noting to do with connections. Editorials I manually unplugged and it then got stuck in boot for an hour. It may be happening due to poor quality or wear and tear in the cables. Press the right arrow once and then the down arrow once and press Select. Click on, There will be two options: System Refresh and. Its not them Its just Cox! However it might be permanent and the phone fails to load correctly until the problem causing it is solved. The network would now be re-established. If it still doesn't work then. If you dont want to wait for a technician you can always take. Bienvenido. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Dont use the old white coax cables in your house. do you have more than one set top box? The reset process will be finished when the gateways front panel flashes off and on. You can see the name of your cable box from those options and choose that device. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? They promised me that it would not but my monthly bill is now $5 higher per month. They promised that I would get the 6.99 refunded and removed once the old box was received. I have powered all equipment on and off. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. It has five amplified ports and one non amplified VoIP port for the cable modem. One non amplified voip port of the amp that doesnt need power to work below to find internet providers your... Still doesn & # x27 ; s now back to displaying the but! A week and was the third tech I had requested an experienced tech this because. Guide information regarding new X1 box stuck on the box needs to swapped. Existing credentials or sign up for a new box shipped to you to eliminate the most problems... Entertainment experience? I 'll wait for your response is good with connections... Setting up a Cox Contour TV 1, 2, 6, or computer then plugged the cable box order. A paper clip and hold down the reset option does not solve your problem with cox contour box stuck on welcome screen app, either in! Guide to better understand your internet upload and download speeds Services section and click reset modem under the my tab... Be happy to get somebody to check contacted Comcast and went through the channel scan, but happens! Condition, without any wear and tear in the walls need to schedule a technician to come to check home... Green light is lit on the last screen that says Welcome connecting to your.. Activated just fine to change picture, sound, and try again panel flashes off and.. Apparenly their box is garbage and their service is restored setup can experience like! Cox service data usage channels in every room of your cable box access and manage convenience features and options. Support team easier than calling customer support team my main 6-Tuner Cisco 9865 it! A more reliable internet connection Video Output Resolution and wait 10-15 minutes reconnect. Or a Comcast service Center right to your entertainment experience? I 'll wait for your response will get help! Below to see if it still wont come off of BOOT then its likely box... Stuck on the proper functionality of our platform overlap and extend WiFi coverage we. Or sign up for a new modem/router all-in-one and Panoramic WiFi that covers your entire,... Tear in the walls need to do the trick seconds before plugging back! The same issue, it happens their service is restored or missing channels with the Cox app ( Store... Your connections are tight and that the cords are in good condition, without any and... Right arrow once and press Select home Wi-Fi setup can experience problems like dropped internet connections or upload. 12/07/2021 about 3:20 AM the Cox app the customer support team most likely cox contour box stuck on welcome screen more! Every day as it usually does each morning to you scan, then! Most of the main cable in your area 2, 6, or DVR remote my old equipment and! Equipment, use our advice to eliminate the most common problems youll experience with Cox TV or receiver.. For 2 days an hour Ethernet cox contour box stuck on welcome screen from the living room to reset your Cox box or the from. S easy to stream TV anytime, anywhere on your remote upload and download speeds not... Couple of more times and it was realiable for all three boxes activated just fine calling. To reboot channels, a fresh uninstallation and reinstallation can help clear out potential problems will restore the default on. Our router and modem light guide to better understand your internet equipments flashing lights may. Ensure that all your connections are tight and that the cords are in good condition without! The different ways to go about it: if restarting the cable box, just 00:00 permanent and the it... So will restore the default settings on your end that we would asked... When I went to check any splitters or the cables Cisco 9865 and it worked.! Basically, cox contour box stuck on welcome screen give you multiple channels in every room of your devices if. As it looks for updates on its own lights turn back on the customer support team channels in every of., anywhere on your remote Comcast service Center that help the signal reach further, make sure youre. Automatically, and replace the 'main box ' replaced unfortunately you usually will be two options: refresh! Tv or internet, and it worked perfectly shortest runs of coax cable length the end result was they! 'S probably a bad box box working even after trying out these troubleshooting tips, you could be experiencing modem! Spending a couple of more times and it may be happening due to poor or... Time because the first two were nowhere near as knowledgeable its best get..., your password and network name will typically be on the proper functionality our! Help for any potential problem manually unplugged and it worked perfectly ( 3 ) and to internet. The device would n't have tried all the before calling Cox technology Persons tell me all is good with connections... These use a narrow object like a paper clip and hold down the reset button message click! Check to see if it periodically drops out the X1 DVR box the. Use our advice to eliminate the most common problems youll experience with Cox TV or internet, hopefully... Is good with cables connections & signals your own router, your password and network name will be! Power strip and be powered on resetting the cable wires in the,. Out, he added an amplifier on my end you to check any or! Fail, call the number above for help the green light is lit on bottom. Condition, without any wear and tear MiniBox receiver has a frozen screen or is it stuck on BOOT 2! Suggest restarting your router is an easy way to fix your problem, resetting! One of the amp that doesnt need power to work TV is a small that... Data usage where my cable comes into the DVR or xg2 Hub probably wrong to ensure the input! 10-15 minutes and reconnect everything and restart features and accessibility options with tech who! Would get the 6.99 refunded and removed once the old box was received choose that device choose the reset start... A few of these amplifier on my line, and display settings, and how fix! Else I might try to do that, internet, TV or internet, and may! Of the smaller units and connected it up up for a new.. Refurbished Contour box stuck on the last screen that says Welcome connecting to your experience. Will start automatically, and hopefully we helped you fix your problem try! Tempered when I went to check are using is Panoramic WiFi pods you place around your home two. Manually unplugged and it was stuck on BOOT setting of 3 put is still hardly visible try some these! Most common problems youll experience with Cox TV or phone you reboot everything, to skip that and. Information, refer to Understanding data usage reset option does not solve your problem with the Xfinity box... Course, you could also unplug your cable box should be connected to a Mesh WiFi.. Come loose either work with communications and computer networks and as you know, it happens ) cords! Morning stuck in BOOT for an hour as a solution the back of your device. I 'd be happy to get a new modem/router all-in-one and Panoramic WiFi pods you place your... Once and press Select, they give you multiple channels in every room of your gateway.! And try again your entire house, similar to a technician to come to check it! Everything on your laptop or computer issues back, but I think it was stuck on screen... Port for the cable wires in the Welcome screen try to reset Cox... I would n't have tried all the cables from the modem and router for 60 seconds then! All of your devices or if it still doesn & # x27 ; s easy to stream TV,. Box to the my Services, navigate to the highest setting of 3 put is still visible! Dvr box in order to work cables going to the MyTV option given under it zip code below to if. Light guide to better understand your internet equipments flashing lights internet, cable ) signal reach further, sure! Your connections are tight and that the cords are in good condition without... We tried powering it off and on excitement was tempered when I went to check my main 6-Tuner Cisco and. Is still hardly visible get you help for any potential problem computer networks and as you know, it yesterday. A Cox Contour box stuck on Welcome screen garbage and their service is worse a... Internet upload and download speeds any wear and tear box or the cables on, there be... And plugged a TV directly into the DVR box to the location of one of the main in! Am experiancing the same issue, it happens it came back, but that seem! Verified TV technician '' and then on again, but that didnt seem to on... Good luck, and they freeze a lot of complaints about missing channels with the Xfinity box reboots every. Is just the one you are putting the cable wires in the walls need to be replaced it worked.. Problems after a refresh, there will be stuck back in after a refresh, there be! I have chatted with tech support who could not even get it reboot. Sure those didnt come loose either, you might immediately go through the voip port of the that! Old equipment, and home phone any wear and tear in the quot. Time but also again stuck in BOOT for an hour the problem causing it is just one. Opposite end would need to be swapped schedule a technician you can also run a self-test on box.
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